Privacy Policy
Effective Date: 10/8/25
Last Updated: 10/8/25
About This Privacy Policy
Safe-Dry® Carpet Cleaning of Columbia ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website columbiasccarpetcleaning.com or use our carpet cleaning services.
Contact Information:
Safe-Dry® Carpet Cleaning of Columbia
Phone: 803-310-3848
Website: columbiasccarpetcleaning.com
Information We Collect
Personal Information You Provide
When you interact with our website or services, we may collect:
- Contact Information: Name, phone number, email address, mailing address
- Service Information: Details about your carpet cleaning needs, property information, appointment preferences
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communication Records: Messages, calls, and correspondence with our customer service team
Information Collected Automatically
When you visit our website, we automatically collect certain information through various tracking technologies:
Cookies and Similar Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to:
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Provide personalized content and advertisements
- Improve our website functionality and user experience
Google Services
We use several Google services that collect information:
- Google Analytics: Tracks website traffic, user behavior, demographics, and interests
- Google Tag Manager (GTM): Manages and deploys tracking codes
- Google Ads/Remarketing: Delivers targeted advertisements and remarketing campaigns
- Google My Business: Manages our business listing and customer reviews
Third-Party Pixels and Tracking
We may use tracking pixels from:
- Social media platforms (Facebook, Instagram, etc.)
- Advertising networks
- Marketing automation tools
- Customer relationship management (CRM) systems
Technical Information
- IP address and general location information
- Device type, browser type, and operating system
- Pages visited and time spent on our website
- Referring website or source that brought you to our site
- Date and time of visits
How We Use Your Information
We use the collected information to:
Service Provision
- Schedule and provide carpet cleaning services
- Process payments and manage billing
- Communicate about appointments, services, and follow-up care
- Respond to customer inquiries and support requests
Business Operations
- Improve our services and customer experience
- Analyze website performance and user behavior
- Conduct market research and business analytics
- Maintain records for business and legal purposes
Marketing and Advertising
- Send promotional offers and service reminders (with your consent)
- Display targeted advertisements across various platforms
- Retarget website visitors with relevant ads
- Measure advertising effectiveness and ROI
Legal and Safety
- Comply with legal obligations and regulations
- Protect against fraud and unauthorized access
- Resolve disputes and enforce our terms of service
Information Sharing and Disclosure
We may share your information with:
Service Providers
- Payment processors (credit card companies, payment gateways)
- Scheduling and booking platforms
- Customer communication tools
- Website hosting and maintenance providers
Marketing Partners
- Google (Analytics, Ads, Tag Manager)
- Social media advertising platforms
- Email marketing services
- Lead generation and referral partners
Legal Requirements
- Law enforcement when required by law
- Court orders, subpoenas, or legal proceedings
- Protection of our rights, property, or safety
- Business transfers (mergers, acquisitions, asset sales)
We do not sell your personal information to third parties for their direct marketing purposes.
Cookies and Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Advertising Cookies: Enable targeted advertising and remarketing
- Functional Cookies: Remember your preferences and settings
Managing Cookies
You can control cookies through your browser settings:
- Accept or reject cookies
- Delete existing cookies
- Set notifications when cookies are sent
- Block specific websites from setting cookies
Note: Disabling cookies may affect website functionality and your user experience.
Google Analytics Opt-Out
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure storage systems and access controls
- Regular security assessments and updates
- Employee training on data protection practices
However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
Marketing Communications
- Unsubscribe from promotional emails
- Opt out of marketing text messages
- Request removal from marketing lists
Advertising Preferences
- Opt out of interest-based advertising
- Adjust ad personalization settings
- Use ad blockers or privacy-focused browsers
To exercise these rights, contact us at 803-310-3848.
Children's Privacy
Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Data Retention
We retain your personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Service records are typically retained for 7 years for business and tax purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date.
Significant changes will be communicated through:
- Prominent notice on our website
- Email notification to registered users
- Other appropriate communication methods
Contact Information
For questions about this Privacy Policy or our privacy practices, please contact us:
Safe-Dry® Carpet Cleaning of Columbia
Phone: 803-310-3848
Website: columbiasccarpetcleaning.com
State-Specific Rights
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information (with exceptions)
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
European Users (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation:
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with supervisory authorities
This privacy policy is designed to comply with applicable privacy laws and regulations. For specific legal advice, consult with a qualified attorney.
